Homely 1-bedroom apartment in the Innenstadt III district, frankfurt

Disappointment. The room and bathroom smelled strongly of cigarettes and food (curry?) although the rooms are advertised as non smoking. The walls and furniture had stains. I had to change rooms 3 times and each room smelled awful. I settled with one that smelled the least because I had no time to change hotel. (All communication was done with an AI assistant). Due to smell, I had to keep windows fully open (November). Railway/metro goes right under the room, and there are bright lights outside that turn on at random times. Overall, I could not sleep due to SMELL, noise and flashing lights. Also downstairs entrance was not locking, so anyone could come wandering in the building. The location of the building was surrounded with drunks and generally felt quite sketchy - I did not feel very safe walking in and out at night. I would NOT recommend.

This was one of the most disappointing accommodation experiences I have had. We booked two apartments for our family with five children but were placed on completely different floors (ground floor and 4th floor), making it very difficult to supervise our children. Apartment 004 was not actually ready at the advertised 15:00 check-in time. Although access details were provided later, cleaning was still ongoing until around 17:00. Apartment 004 was also missing a fan. The property confirmed in writing that every apartment should have a fan and repeatedly promised to provide one. I reported the issue several times over two days. I was even sent to search a storage cupboard for a fan, but there was none. The property later admitted the issue was still unresolved, yet no fan was ever delivered and nobody followed up despite their promises. Because there was no fan or air conditioning, we had to keep the windows open in hot weather, resulting in constant road noise that affected our sleep. The poor communication and repeated unfulfilled promises ultimately forced us to leave the property early and book another accommodation. Booking.com investigated the case and offered goodwill compensation after being unable to reach an agreement with the property.

I liked my stay here, it was easy to check in, it was clean, the bed was confortable, I had everything I needed and they put a glass water bottle which I really appreciated. The only thing I didn't like is that it was too loud and noisy, I really could here the other clients. But I would come again because of the location (lots of trees and parks around) and the other things I mentionned.

The rooms were clean and well maintained, which was a positive. However, the hotel was very noisy, making it difficult to relax and sleep. There was also no air conditioning, so the room became uncomfortably hot, especially at night. Overall, while the cleanliness was good, the noise and lack of AC significantly affected the stay.

The place is located in a busy road if you are a light sleeper I would say don’t stay there. Trams and cars are going on all night even noise from people. There are shops food and convenience store. There are halal restaurants near by and some towards the city centre. The city centre is about a 20 min walk but you can get the S bahn toward the town centre. As for the room where we stayed there were two rooms each room had a bathroom with towels and baths wash and a fan all windows opened beds were comfortable my only issue were the pillows they were flat but long enough to fold and it’ll be fine to sleep. Kitchen room was equipped with full cutlery an induction hob microwave and coffee machine which is also a kettle where you can get hot water, they also provide tea and coffee pods sugar salt and pepper. There isn’t any reception but you can talk to AI reception via WhatsApp if any concerns. They have a cupboard which is allocated on the ground floor where they have any extra items you need like towels tea coffee and Salt and pepper and iron. They do have a travel cot so if you a child you can use that.