Chambre 3 - DEODORA B, toulouse

My experience with BedStudent in Padova has been very positive. Although we encountered a few issues in our first apartment, the team quickly arranged a move to a new place that turned out to be really great. The apartments are modern, clean, and well-equipped, making it a comfortable place to live. The entire team, and especially Angelo, is very responsive and takes care of all requests quickly and efficiently. I also really appreciated that they allowed me to stay an extra night free of charge upon departure. Overall, I can definitely recommend BedStudent and specifically the apartment on Via Domenico Turazza.

Definitely do not recommend this agency. They take advantage of the housing shortage in Padova and Italy in general, knowing that desperate students have very few other options. They don't treat you with respect, they always talk down to you, and getting your deposit back is practically impossible. You already pay an entire month's rent as an agency fee, and on top of that, they find a way to keep your deposit too. I'm sharing my experience to warn others so you don't have to go through what I've been dealing with. Please consider renting from this agency only as an absolute last resort.

Bedstudent has a good service especially documents required for international student and they provide them fast. They are also quite fast to response if anything happen in apartment. The photos of the room are the same as actual. I would like to recommend to stay in bedstudent.

I would absolutely not recommend renting any room from BedStudent, especially not mine, which was room 8 of via Federico Cordenons. The house has a central heating/cooling system, and the main operator of it was in the corridor, in front of my room. Both the heating and the AC are extremely noisy, so if anyone were to rent this room, you’ll need good earplugs. I reported this constant loud humming noise coming from the system 3 times, but I never received a meaningful response. Another problem with this system is that it can’t be adjusted, and when it’s turned on, it cools all the rooms, but not to the same temperature. Since my room was closest to the system, and since it’s a small room that never gets direct sunlight, it ended up being one of the coldest; I’d say there was a difference of at least 5 degrees compared to the other rooms, if not more. It didn’t turn off at night either, so I was forced to sleep with the window open while the AC was running. I reported this, and at first I was told that there was nothing they could do and that I should discuss it with my roommates, effectively shifting the problem entirely onto us. The second time, they raised the AC’s temperature by a few degrees, but my room remained just as cold. Even with the window open it was less than 25 degrees inside, while it was over 30 degrees outside. In the attached photo, I captured a scene from a July night when it was 33 degrees outside during the day and my window was open; by evening, the temperature had cooled to 26 degrees, but it remained at 21 degrees in my room. When I booked the room, neither the website nor the contract mentioned that there was AC, let alone that I couldn’t even set when it would run. Since I never use the AC on my own for health reasons (especially not at night) I was constantly anxious that this situation might make me even sicker. There was no ventilation system in my bathroom, so if I wanted the steam to escape and fresh air to come in, I had to leave the door open. But that meant people who were working in the hallway once went in there and used it without my permission. After that, I always kept the door closed, which made the bathroom get very hot and humid in the summer. It’s no surprise, then, that I saw a cockroach there that had crawled up from under the toilet. At least when I reported it, the cleaning lady sprinkled cockroach killing powder in my bathroom the next day. They have 45 days to refund the security deposit, so when it still hadn’t arrived by the 45th day, I wrote to them, and it finally arrived in my account on the 47th day, but it was 50 euros less than it should have been. I asked why this was the case; at first, they seemed to think I wasn’t aware that they automatically deduct 50 euros for cleaning, which is stated in several places. Yes, but on top of that, there was an additional deduction of 50 euros, and they didn’t understand; they told me to read the contract and their website, and to check my registration voucher. When I sent them these (screenshots of the relevant parts) and they realized I was right, they told me the reason was “probably extra cleaning then”. I asked for documentation regarding this several times, until, after a week, they finally replied that they had deducted the money because of the cost of „removing the large outdoor rubbish found in the courtyard”. When I moved out, there was no rubbish in the yard, only leftover things from the renovation work. So I, once again, asked for photos and documentation of the cleaning of this rubbish, which I still haven’t received. I believe they just simply did not want to refund me the whole amount and this is the only excuse they could come up with. Update: I’ve asked you exactly six (6) times in the past few weeks for any official documentation or photos of this trash. You haven't sent me anything. Your last reply was that "I can go on pursuing consumer protection and legal channels". So please don’t lie. If photos were indeed taken and an official procedure was followed, then why can’t you provide any proof of this?

Only rent through this agency as a last resort, and if you can avoid it altogether, all the better. Our experience was quite bad from the start. We moved into an apartment for four people in Padova, and as soon as we arrived, we found it filthy and cluttered with things in all the common areas, with hardly any space, as you can see in the photo. We told the company, and their response was to speak to them; the oven was unusable due to the filth. The women who already lived there wanted us to pay more for cleaning, when in reality they didn't clean anything. They washed the dishes and took out the trash once a week, or simply waited for the cleaning lady to come and do it. From what I've read, other apartments were inspected, but ours was completely ignored. Our experience was quite uncomfortable because the women had been living there for five years and spoke rudely to us or gave us bad looks for being new. We notified Bed Student several times that we needed to extend our contract for another month because our Erasmus exchange was being extended. We told them well in advance, multiple times, and they always said yes, not to worry, that the paperwork would be taken care of. When the time came, they had already booked the apartment for other people and told us it was our fault because there was no signed agreement, even though the messages clearly showed that we had notified them. They gave us two options: separate apartments far from the station (we had to get up at 5 a.m. to catch the train, so we needed to be close) or an apartment nearby but sharing a bed. We had to choose the second option because we couldn't leave Italy, as the university wouldn't give us the credits if we returned, but we really didn't want to keep paying this company. In the first apartment, I also got mold in my room. I contacted them several times and they didn't answer. When they came to check the apartment after we moved out, they told me I hadn't notified them, until they checked the messages and saw that I had. On the second floor, when we moved out, they wanted to deduct part of our deposit for locking our bedroom door, even though we did it for security, because if something happened inside, it would be our fault. In short, for the large amount of money you pay, the apartments are dirty, they don't help you at all, they don't take you into account, and when you try to complain, it's useless. In fact, when we tried to file a formal complaint, they told us they wouldn't consider it because they're the ones who review them. I absolutely do not recommend them. I would only go with them if you have no other option.