Rue Colbert, montreuil

Hello everyone, I would like to recommend this residence. Firstly, the location is very convenient, close to the metro, there are all the shops and a gym. Secondly, good people live here and it is nice to meet your neighbors. Thirdly, they often hold events on holidays so that you do not get bored. Fourthly, many thanks to the staff, especially Youssef is a very friendly person, he will always answer your requests and help, and he also speaks English, which is very important for foreigners. Unfortunately, not everywhere people speak English, which creates difficulties.

The process is that you pay a booking fee of 150€ to get access to the application portal and only then you are able to submit a file to book a room. I started the process in mid-January. They replied instantly till they needed me to pay a booking fee and complete my file and after I was done submitting my file, they ghosted me till today. The only two times they picked up my call, the manager lied to me by assuring me that my files are good and promising a contract in 2 days and then rejected my file after a week or so mentioning that my files aren't good. So you lied that you have reviewed the files and they are good? You lied that I will receive a contract in two days? They never responded to me and made me waste a lot of time and money on international calls with mental stress even though I informed them that I had exams. The last time I called, I got to know that Palladium's number now belongs to some other residence. This morning, finally, I get an email out of the blue and find out that the manager has changed. He asked me if I am 'always interested in a room for my mentioned period' but I guess it's very obvious that I will not be always interested if you exceed my time to move in. Did they want me to wait till the last day and rely on them only and risk staying at a station in case of no response? Would you accept a room if you were supposed to arrive on the 21st of February and are offered a room on the 21st of March? :D I have asked them to refund my booking fee as the policy mentions: - Response in 5 working days (never happened, I only received a rejection and nothing afterward) - Refund in case the file is not validated (true, my files are still awaiting validation for almost/more than 2 months now) Be careful if you choose to go ahead with them. I suggest doing this only if you are in France so you can pay a visit in case of no response and make local calls not costing you extra charges. P.S. I asked them for some changes on my file which they never bothered updating on the forum.

Awesome

The residence is ideally located and very well served by public transport. I would also like to highlight the kindness and professionalism of the new manager, who is very helpful, available, and attentive to the residents. It is very much appreciated to have such a caring and dedicated person.

A very pleasant, clean, and well-maintained residence. A huge thank you to the manager for his professionalism, kindness, and availability. Always attentive and responsive, he truly makes a difference every day. I highly recommend it!