Studio in Av. Gambetta, 75020 Paris, France, paris

I have lived in France many years now so I understand well that quality customer service doesn’t often exist here. However, I have never ever had such a horrible experience as I’ve had with this agency. First, we were told there was absolutely only one time to see the apartment. I can understand that so we agreed to the time. We arrived and waited. After 20 minutes we texted. No response. After 30 minutes we called but no answer. Then a woman walked up to the door and a man started talking with her about an apartment so I asked if she is showing an apartment. She said “no.” Then they went inside together. We waited more. After one hour we started to leave but decided to call one more time. A woman answered. She said she is busy showing an apartment but she is coming. So, we went back to the building and waited again. After another 20 minutes the same woman I saw before comes out of the building and says she will show us the apartment. 😮🙄. She claims she has an intern who made the appointment and didn’t tell her. Whatever the reason it is absurd that when I asked her almost 2 hours before if she was showing an apartment she just rudely said no and dismissed us. Really??!! She couldn’t determine we were there to see the same apartment she was showing 🤯🤦🏽‍♀️. Finally, we see the apartment and decide we would like to apply for it. We discuss carefully with the agent about the best way to contact her to send our dossier. She assures us that she will receive the information and will stay in contact with us. The same day we send our dossier. No response. 3 days later we receive a reply that the landlord is not ready to decide and we need to wait. We respect that information and we wait. One week after that I follow up and again no reply. 2 days later a reply that the landlord is still thinking. Another week passes and suddenly a text from the agent asking if we are still interested. I reply that yes, we are still interested. No response again! It has now been 2 weeks since I replied to say we are still interested and no response back even though it was the agent who contacted us. I have now sent multiple messages asking for confirmation that per GDPR regulations the landlord and the agency delete all of our information. No response again. The agent cannot control the landlord. We understand that. That is not even relevant really. The agent who would potentially receive a lot of money from us must give replies when we make contact. It takes no time to call or send a text saying “still no decision “ or “the landlord made a different choice.” Learn to have some respect for others and for yourself. Research the concept of professionalism or even simply common sense and kindness. Not only would I say avoid this agency at all costs but we will also file a complaint against them as they should not be operating a business. Completely unreliable not too even mention how disrespectful and utterly unprofessional.

Please learn what "stop pub" means

Okay.

Sylvie (and the entire agency) was fantastic. I was buying for the first time, and I received truly comprehensive, understanding, and attentive support. Sylvie was always welcoming, available, and smiling throughout the entire process. Without her guidance, I wouldn't have been able to complete my purchase.

Excellent support from Sylvie and Sylvia for the sale of my apartment in Paris. A very responsive and available team, always offering good advice.