Chambre dans le Quai de la Pêcherie, lyon

Incredibly incompetent! Ms. Caroline Sedini is shockingly incompetent, to say the least. From our very first phone conversation, her attitude was unpleasant and unprofessional. When I called her back TODAY, her first response was, "Who are you?" in a particularly rude tone. Despite paying the pre-reservation fees, sending several emails, and calling her so I could supposedly add the missing document to the file (since she had supposedly taken care of it), Ms. Caroline Sedini never opened my file so I could add the requested document. This lack of follow-up is incomprehensible. As a result, the accommodation planned for our son for the start of the school year was ultimately allocated to someone else this morning without us being contacted, called back, or even informed. Madam, perhaps it's time to consider a career change if this profession doesn't suit you. The lack of attentiveness, the unprofessionalism, and the appalling reception I received are unacceptable. I strongly advise against using their services. TOTAL INCOMPETENCE!

Avoid the FLOOR 7 residence at all costs. It's a permanent squat. There's a complete lack of care and management. The residence manager, Ms. Benaziza, is totally absent and doesn't handle any issues. The move-out inspection process was a disaster. The preliminary inspection was rushed, resulting in a bill of over €170 upon departure, even though the apartment was spotless. Avoid this manager and their associate at all costs. I urge you, even if finding an apartment is difficult, to steer clear.

Extremely negative experience at one of their residences. Incompetent staff. Avoid at all costs unless you never want to see your security deposit again, which will NEVER be returned, even after the move-out inspection.

Top résidence, prise en charge et suivi niquel, rien à redire pour ma part !

AVOID AT ALL COSTS! The worst student residence, in the worst neighborhood of Lyon: Guillotière. There's absolutely no security, and you'll encounter squatters in the hallways at night, sleeping in the common room. On top of that, the apartments are very poorly insulated, unbearably hot and stifling in the summer, and the noise of delinquents late at night makes it impossible to sleep. I stayed in this residence for six months in a one-bedroom apartment on the ground floor out of necessity (for an internship). When I moved out, they took over €100 from my deposit for minimal wear and tear, with no major damage whatsoever. Unbelievable! It's clearly the SCAM of the century, and I'm not the only one. Don't expect to get your deposit back in full; you'll be charged for every last penny. The receptionist is always unreachable and completely unsympathetic. This residence is a rip-off; I strongly advise against staying there. Look elsewhere!