Chambre 2 - CAFFARELLI L, brest

The worst residence to live in Toulouse: One of the most expensive in the city, lacking basic facilities, very bad service and faith. They do not care at all about your apartment, only charge you. The only good thing is that the building is brand new. Avoid at any cost, you will find better and cheaper apartments out there.

I stayed in Studea Toulouse Compans Caffarelli, which is at 23bis rue du Bearnais. Under any circumstances would I recommend choosing this or any accommodation run by Nexity Studea. In fact, I would recommend to run like hell in the opposite direction. I feel like Nexity Studea are liars and bastards. The information on their website (as well as on other websites that advertise them, such as Adele) is false and misleading. There is no breakfast service and there is no cafeteria. After I complained a bit, they hang a leaflet offering a breakfast service for 4 or 4.5 euros for those who register by signing on the leaflet. However, the time of breakfast is not written, and the place of the breakfast is not written, which makes it an unknown, since there is no cafeteria. Regarding the internet, there was no internet for more than a month after I arrived. My contract began more than a month before, so there was probably no internet at least 2.5 months. They said that it’s because the internet operator, Wifirst, is supposed to fix a technical problem. But no technical problem takes this long to fix. I’m sure that it’s just because Nexity Studea didn’t want to pay for the internet service when there were only few students in the accommodation. The internet is still very problematic, especially in hours when everybody is trying to use it. Sometimes there is a disruption every 2 minutes. It could take an hour to send a miserable email and it’s virtually impossible to watch movies or listen to music those times. What’s more, the wifi is very weak in the study/work place in the apartment. I booked an apartment on a certain floor for good reasons, but they gave me an apartment on another floor. When I complained about it, they said that the number of apartment is in the contract. Well, how am I suppose to know that apartment #… is on this floor and not on the other?! When I saw that there is an opening on the floor I wanted, I asked them to move there, but they said it’s impossible because of ‘administrative reasons’. It seems almost as if they are trying to keep me in an apartment I don’t like and that is less suitable for me, and make my staying less pleasant. When I moved in, I bought a ventilator and had to assemble it. I asked them to lend me a Philips screwdriver for 5 minutes the next time the maintenance guy is in the building. They answered that they don’t provide a screwdriver service in the apartments. Very bad faith response. I asked them to refund me for those things (floor number, internet and breakfast), but they didn’t give me a direct answer. What’s more, several times they have just ignored my emails. They continued to advertise the misleading information even after I complained about it. Also the Adele website didn’t bother to correct the information presented on their website even after I notified them of the falseness of the information. It’s very difficult to move after the first period because they offered a rent free February, in return to start the contract in early July. So If I’ll move to another residence before March, I’ll have to pay an extra month. Plus, I have/had to wait for the OFII letter and a letter from the bank. The room itself is well furnished (probably beside three things: 1. the shower, which has no place for a soap and its floor is not a step under the rest of the bathroom; 2. the lack of place to handle food; and 3. there is no one big closet to put all the cloths and linens in, so I have to split them into three places). But the room is absolutely not inviting, not cheerful and not hospitable. And the walls are so thin that you could hear someone pissing. There is a construction site right next to the building and right in front of my apartment. It doesn’t look like the construction is going to end anytime soon. This is something else that they neglected to mention on their website. Update: It seems that they refunded the students for the internet. It changes only a bit what I think, because I think it was only because of a decline in applications, due to those events.

Super !!!

I currently live in this residence and I'm very happy with my experience so far. The rooms are comfortable and clean, and the entire residence is very pleasant to live in. The place is quiet and welcoming, and you quickly feel at home. The gym is a real bonus: it's large and accessible to everyone, making it easy to work out. The area around the residence is also lovely, which makes the setting even more enjoyable on a daily basis. What I particularly appreciate is the friendly atmosphere. Every month, events are organized with different themes (like world cuisine, for example). We get together to eat, play games, and chat in a relaxed and friendly atmosphere. It's really great, especially when you arrive without knowing anyone. These events allow you to meet new people, build relationships, and promote inclusion. You feel integrated and supported. The residence manager is also very professional, attentive, and pleasant, which makes the stay even more reassuring. In case of any technical issues, the team is available and responsive. I highly recommend this residence for its living environment, its tranquility, and especially for its friendly atmosphere.

I had an excellent stay at the Studéa Compans residence. The studio is clean, quiet, and very well located, making daily life truly pleasant and secure. I would also like to highlight the quality of communication with the residence team: they were always available, responsive, and helpful. Special mention goes to my manager, with whom communication was smooth and professional from beginning to end. I highly recommend this residence for its professionalism, security, and high-quality support.