Bright single ensuite bedroom in North Trento, trento

Great service!

Very disappointing experience, especially considering the price we pay. Since I moved into the residence, the Wi-Fi has never worked properly. We have repeatedly reported the issue, but the only response we receive is that someone will come to check it. However, nothing has been fixed, and most of the time, when we ask for updates, our messages are simply ignored. Internet access is an essential service, especially for students, and this situation has forced us to spend additional money on mobile data. On top of that, both my contract and the residence's website clearly stated that my room included a TV. However, when I arrived, there was no TV. When I raised this issue, the only explanation I received was that there had been a mistake in the room description. Interestingly, the TV is still listed as an included amenity in the room description on their website, despite the fact that it is not actually provided. No solution or compensation was offered, and I am still paying the full agreed price for a room that does not include everything that was advertised. What makes this situation particularly frustrating is that we continue paying the same rent regardless of whether the services included in the contract are actually provided. I understand that technical problems and mistakes can happen, but what is unacceptable is the lack of communication, the repeated excuses, and the absence of any real effort to resolve these issues. For the price we pay, I would expect much better service, transparency, and respect for what was originally agreed upon.

Be aware that this company also rents to non-EU citizens (and NOT students), allowing up to 10 people to be crammed into two rooms with mattresses on the floor. Everyone is then given keys to the doors, creating an uncontrolled flow of people that puts the building's security at risk.

Pros: ensuite bathroom, a 20-minute walk from the center, single room with a large desk, laundry room with free dryer, price, and the option of a monthly contract with no deposit. Preliminary note: this place sleeps 25-28 people in total, but it was designed as if 10 people were going to live there. Cons: Kitchen: for 25 people, there are 2 kitchens, 2 small refrigerators (4 shelves per refrigerator for 25 people, I emphasize), and 8 pots and pans in total (2 frying pans, 2 pasta pots, etc.). There are two kitchens, but they're small, so most of the food is kept in the room. There's no dishwasher; things are washed by hand. There's no detergent, and a shared sponge provided by the facility must be purchased by the residents. Furthermore, there are no shelves to put things down while cooking, and no more than two people can cook at a time due to limited space. Common area/dining room: 25 people can sit... but standing. There are two tables for 4 but 6 chairs, so you eat in your room. The space was converted from one of the bedrooms, so it's really small for a common area with 25 residents. The dining room isn't COVID-compliant for 25 people. It would be nice to ensure social distancing and allow everyone to eat in the dining room. (Photo attached) Rooms: If they tell you you'll have a TV, a microwave, and a mini-fridge (which is correct given the ongoing pandemic), don't believe them! It's a lie; Alessandro, one of the owners, is telling you a lot of fairy tales. The photo shows the message with the various promises, and the heating is not independent but centralized. The ensuite bathroom does NOT have a window and is NOT equipped with exhaust ventilation. The walls are VERY thin; in fact, if your neighbors snore, you'll hear them very clearly. Other noises that could cause discomfort include the OBI announcements or noises from the kitchen and common room if the room is adjacent. The windows do NOT have shutters, but curtains. Laundry: a washing machine and dryer cause problems for 25 people as they are always busy, and if they aren't occupied by the residents, they are occupied by the cleaning staff, who monopolize them for part of the morning. The Wi-Fi doesn't work because it can't handle the connection of 25 phones.

I had a truly excellent experience at this property! The rooms are spacious, with private bathrooms, and the common areas are well-organized. The three kitchens are fully equipped and always clean thanks to the daily cleaning service. The atmosphere is quiet and the location is very convenient, with a bus stop just steps away and several supermarkets nearby. The staff is always friendly and helpful, ready to help with any situation. Highly recommended!