Pantin Colonel Fabien - Room S (3), pantin

I had a very disappointing experience at this hotel and would strongly advise others to think twice before booking. Firstly, there was a serious hygiene issue. The bed appeared to have some kind of infection or contamination, which unfortunately got transferred to my fiancée’s hand. I’ve attached a photo as evidence — it’s quite concerning and honestly unacceptable for any hotel standard. Secondly, I had already paid for breakfast as part of my booking, but upon arrival, I was told that breakfast is not served on Sundays. Then, because Monday was Easter Monday, they also didn’t serve breakfast that day. This was never clearly communicated in advance. As a result, I had to spend an additional €38 out of pocket just to arrange breakfast elsewhere. It simply doesn’t make sense to charge guests for a service and then not provide it. Between the hygiene concerns and the lack of accountability regarding prepaid services, this experience was extremely frustrating. I would not recommend staying here.

The worst accommodation experience of all of our travels in Europe. In fact we have stayed in an appart hotel before in Marseille and it was nothing like this. Firstly we arrived on a Thursday morning, and the hotel receptionist wants a deposit from us. She made us try numerous cards and kept saying probably you don’t have funds in your account, but the deposit payment wasn’t going through. We kept telling her to please check the payment terminal as there is a chance there’s a fault with the payment machine, but she kept saying no it’s our fault. Then she asked us to wait for 3 hrs for the manager to turn up as he might have a solution. In the meantime we kept the luggage and went out to eat after Such a tiring experience and voila! All our cards were working, we were even able to withdraw cash and ate some pizza. We decided to go back as it seemed our cards magically started working again. Same story after going back, payment didn’t go through. We were made to wait for another hour in the so called reception area with 2 old chairs. Finally the manager came and within one sec said their payment terminal isn’t working and as such they can take the deposit later! This could have been so easily been said to us a few hours back but the receptionist made sure to say it was all our fault and we don’t have funds! Similar story while checking out on a Sunday, people beware you won’t have anyone in the reception attending you, and that is probably the worst way of running a hotel. We planned on submitting our luggage and sight seeing but can’t do that coz reception on Sunday is entirely closed. So overall, the service provided was probably the worst, room was very old and creaky with basic furnishing. Only positive was the location as the metro was right next to the hotel.

Great value for the price. A bit dated, but spacious and functional rooms. Located immediately next to Englis de Pantin Metro on line 5, and 15 mins to Gare du Nord. Have been able to get everywhere I need to with just 1 interchange. Would stay here again

A little out of town but having a tram service outside the front door and underground one stop away this little gem will save you a packet. Spotlessly clean self contained apartments. Safe area, 24hr manned reception. Highly recommended

Excellent location, close to the metro and the river. Everyone was very helpful and friendly. Also a kitchen with everything you will need for a 15 day stay. The linens were very clean and the bed was very comfortable. There's a laudry on the first floor, it's paid separately but it very convenient. And in front of the building, there's a market every Tuesday, Thursday and Saturday were you can by vegetables, meat and even clothes. - However the cigarette smell, mainly at night was very unpleasant. Also, the place need a deep cleaning and renovation. And a better internet and office forniture would be great.