Apartment in 29 Rue Poujeau, 33200 Bordeaux, France, bordeaux

1/5 – Extremely disappointing experience Extremely poor and unfriendly customer service. We contacted the hotel, explained our situation, and asked for assistance, but they refused to help us in any way. As a result, five of us were left with no choice but to spend the night at the airport. Honestly, given the attitude we experienced, sleeping at the airport felt like a better option than dealing with a hotel that showed so little understanding or willingness to help its guests. A truly disappointing experience and absolutely not customer-friendly. We would not recommend this hotel.

⭐ 1/5 The biggest problem here was not even the original issue with my reservation. It was the way the property handled my complaint. I explained my situation clearly and supplied supporting documentation. Rather than receiving an individual response, I repeatedly received essentially the same generic answer. I specifically requested that my case be reviewed by a manager or someone with authority to make a decision. That request was apparently ignored. It is extremely frustrating to spend time explaining a situation, only to realise that nobody appears to have properly read the messages. Professional customer service means listening to the customer, reviewing the circumstances and providing a relevant response — even when the answer is ultimately no. Unfortunately, none of that happened here. This experience has completely changed my impression of the property, and I would not choose to stay here again.

Extremely anti-customer attitude. We contacted the hotel and explained the situation, but they refused to help us in any way. As a result, 5 of us had to spend the night at the airport. Honestly, even sleeping at the airport felt like a better option than dealing with a hotel with such an unfriendly attitude towards its customers. Absolutely not customer-friendly. Would not recommend.

Great 2-nights stay at Appart’City Classic Bordeaux Centre. Location is convenient: direct tram (F) from the airport and also to the center of Bordeaux. From the Appart Hôtel to the center is also walking distance (20-25min). The staff were friendly, during check-in and check-out. The breakfast was great with croissants, pain au chocolat, pancakes and more. The room had everything I needed and was quite comfortable. So for the price-quality it was a great deal for me.

Amazing place to stay, had everything we needed for the stay. I just ask all the hotels who provide Breakfasts to keep atleast one hot vegan option like hash brown or baken beans. I miss hot breakfast when you stay in one place for more than 2 nights