University Crossing Apartments Ruston, ruston-la

Ms. Ailana Lewis was exceptionally helpful and informative during my tour at University Crossing. She was very knowledgeable and detail oriented throughout the duration of my visit. She inspired me to want to live here and I signed a lease shortly after our interaction!

IF YOU ARE CONSIDERING MOVING HERE, PLEASE READ FIRST!!!!! I have patiently waited until my daughter's lease ended and we no longer owed this company another hard earned dollar. For anyone considering University Crossing for their college student (or for themselves), PLEASE thoroughly read all of the reviews and be wary of the 5 stars because I can tell you from personal experience, they are not accurate. I feel validated now seeing the MANY negative reviews recently and knowing these residents experienced the same exact poor living conditions as my daughter did. I knew we had made a mistake when on move in day, the apartment was absolutely disgusting. Her room personally had been obviously damaged by what I'm assuming was a dog. The floorboards chewed up in the room and bathroom, dog hair everywhere, closet door damaged and the smell...I can't put into words. The rest of the apartment was just as gross and after traveling 4 hours we spent the day scrubbing everything from floor to ceiling and even outside the front door. The air vent was so caked in dust and grime, I'm shocked the ac even worked (thankfully it did considering the ceiling fan was broken). Furniture that was promised in the lease, never came. The lawn was consistently overgrown and the bug problems were never ending. I would love to know if anyone in management would dare to live in the filth that my daughter was expected to live in. As of the end of her lease, none of the damages in her room were ever repaired and no one ever came in to "deep clean" the apartment as promised. The mold and mildew others complain about are absolutely true. Lastly, the smell of weed throughout the entire apartment complex is disgusting but honestly, where can you go anymore without dealing with that. Maintenance and management? A complete joke. And please spare me, University Crossing, with your generic "We are sorry to hear..." response. You can keep it. My only intention is to warn others about living here and share my regret for not doing more research myself before moving our daughter there.

Parents and students, please be cautious. Our experience with University Crossing of Ruston has been heartbreaking. We arrived on August 1 expecting to move into a clean, livable unit for my daughter. What we found was filth, mold, mildew, broken appliances, and an uninhabitable apartment. We weren’t able to actually move in until over 24 hours later, after cleaning it ourselves with volunteers and staff help. Despite verbal promises, most things never got fixed. I lost $1,000 in business revenue since I had to stay overnight unexpectedly without toiletries. Left feeling humiliated and helpless watching my daughter settle into unsafe conditions. Staff like Christian, Kristina, and the volunteers Caiden and Heath were kind, but management failed us completely. This property is not move-in ready, management is not honest about fees, and not properly equipped/trained to support students or families of this magnitude. I will be pursuing further action to make sure no other parent goes through this. This is not just poor service—it’s a breach of trust. I would’ve preferred open, honest communication about the condition of the property whereas adjustments for a hotel stay until the unit became habitable would have been more suffice and understandable. They’ve lost my trust! Although she was kind and respectful I don’t believe the company equipped Marissa to handle a crisis of this magnitude as I could see the stress in her during the lengthy meeting Friday from 1 pm - 9 pm. I hate she was the face of promises made she could not deliver on as this didn’t not help the trust issues. I overheard tenants come in and state the G unit building had not been lived in in over 2 years which makes me question the safety operations of this entire building. Is it up to code? What were the reasons it was abandoned? The office staff all talked about new ownership? Were the old owners worse or better managers? I will be emailing the corporate office for resolves in hopes of being able to update this post positively. Has anyone in G building had similar occurrences? Additionally looking at the reviews I have to believe this to be a strategic marketing strategy as this is the first sign you see when entering the property. “Leave a Google Review”. Then I read where it seems to have no bad reviews?????????? That’s not at all honest. So here’s my video of my assessment upon entering for the first time.

I am a college student at Louisiana Tech, and I would seriously recommend not wasting your time or money here. Half of the “amenities” they advertise as benefits were closed for a huge portion of the year because of poor property management. As for the apartments themselves, they are old, gross, and poorly maintained. My washer and dryer were unusable for three months before they were finally replaced. I have a leak in my kitchen, one of my stove burners stopped working, and if you put in a work order, don’t expect it to be treated with any sense of urgency. The office staff are rarely able to help with anything because the people who can actually make decisions or answer questions are hardly ever available. I had questions about charges on my account on the day rent was due, and the person in charge of accounts wasn’t even in the office. My biggest complaint is the lease and billing. Yes, the information is technically in the lease, but important costs are buried in pages of addendums instead of being clearly explained where your monthly costs are listed. I was blindsided by an extra utility bill because nowhere in the lease summary does it plainly tell you that your first month’s utilities will be billed later. Maybe it’s legal, but it’s absolutely not transparent, and it’s a terrible way to communicate costs to college students signing their first lease. I wouldn’t waste your time even considering allowing your student to live here

Do not stay here. They currently have my brother living in an apartment infested with fleas because of a roommate who had a dog that was not registered with the apartment. Management has been terrible when it comes to communication and have given us the run around involving an exterminator coming out. I’ve stayed here during my time in college and they were horrible then as well. The residents are loud, the apartments are dirty, the gates are left open most of the time, and the leasing office is full of kids who don’t know how to handle resident problems because management is incompetent and act like nothing matters. Avoid these apartments at all costs .