University Crossing Apartments Ruston, ruston-la

Parents and students, please be cautious. Our experience with University Crossing of Ruston has been heartbreaking. We arrived on August 1 expecting to move into a clean, livable unit for my daughter. What we found was filth, mold, mildew, broken appliances, and an uninhabitable apartment. We weren’t able to actually move in until over 24 hours later, after cleaning it ourselves with volunteers and staff help. Despite verbal promises, most things never got fixed. I lost $1,000 in business revenue since I had to stay overnight unexpectedly without toiletries. Left feeling humiliated and helpless watching my daughter settle into unsafe conditions. Staff like Christian, Kristina, and the volunteers Caiden and Heath were kind, but management failed us completely. This property is not move-in ready, management is not honest about fees, and not properly equipped/trained to support students or families of this magnitude. I will be pursuing further action to make sure no other parent goes through this. This is not just poor service—it’s a breach of trust. I would’ve preferred open, honest communication about the condition of the property whereas adjustments for a hotel stay until the unit became habitable would have been more suffice and understandable. They’ve lost my trust! Although she was kind and respectful I don’t believe the company equipped Marissa to handle a crisis of this magnitude as I could see the stress in her during the lengthy meeting Friday from 1 pm - 9 pm. I hate she was the face of promises made she could not deliver on as this didn’t not help the trust issues. I overheard tenants come in and state the G unit building had not been lived in in over 2 years which makes me question the safety operations of this entire building. Is it up to code? What were the reasons it was abandoned? The office staff all talked about new ownership? Were the old owners worse or better managers? I will be emailing the corporate office for resolves in hopes of being able to update this post positively. Has anyone in G building had similar occurrences? Additionally looking at the reviews I have to believe this to be a strategic marketing strategy as this is the first sign you see when entering the property. “Leave a Google Review”. Then I read where it seems to have no bad reviews?????????? That’s not at all honest. So here’s my video of my assessment upon entering for the first time.

I attended the “Blooms & Bites” and have to say it was an amazing time. Building my own bouquet was so fun! Definitely something I would love to do again! And who doesn’t love a Carmel apple! Kristina did a great job putting this event on and made it so much fun! Getting to chat with her about her ideas and visions to bring a little more for the tenants was great to hear. Keep up the good work!

I moved into the J building last August and immediately a roommate who was living there prior informed me of a major mold issue that was causing him to find another place to live. I spoke with the apartment people, and they sent someone out who claimed there was no active mold, so I decided to keep moving in and have nearly completed my lease. Another issue that was apparent in the apartment was fruit flies. No matter where I went in the apartment, there were fruit flies buzzing around. Even writing this review, there is a fruit fly buzzing around my computer. I tried many different ways of getting rid of them, including boiling water in the drains, dish soap and apple cider vinegar, and fruit fly traps before contacting the apartment. They say they won't do anything about it. I live in a first-floor unit, so another issue that has been happening is roaches coming in from outside. In my 7 months living here, I have had at least a dozen encounters with outside roaches coming inside and every time I put in a maintenance request. The apartment's response is that pest control will come take a look. Not ONCE has pest control come by the apartment. DO NOT RENT.

I wanted to place a negative review on University Crossing Apartments in Hammond, La. I moved into the complex in May 2026. I moved in a haste as I was leaving on a contract for work a few days after. During the walk thru, I marked down certain issues with the unit. The refrigerator does not get cold, the front door did not lock with the key, and the kitchen sink did not work along with some other minor complaints. As of today, July 20, 2026 these concerns have not been resolved. I have called and gone in person to speak with the property manager and continue to get the run around. I have placed numerous work orders with not resolve. An apartment unit with no working kitchen sink and a refrigerator that does not function properly is not habitable. I have been patient and I continue to pay the rent. I am at my wits end. When i asked for the corporate contact information, I was told there was no one to contact above the property manager. The staff is condescending and immoral. I would not rent a unit at this complex as your most basic needs will go unaddressed and ignored.

I tried to email my complaints, but the email address “isnt able to receive mail”, so I will put my complaints here. Completely unprofessional. No one is ever in the office when you need to pick up mail, and when they are they lose your packages because of how unorganized they are. They never answer the phone or emails, but they expect you to see their millions of emails. They always add little made up fees that make no sense, say they will take them off, and never do. The final straw was the lack of accommodations for poor college students during the snow. People were stuck not able to go to work and the fact you sit there and refuse to help them is ridiculous. Very money hungry and cuts whatever corners they can. They also do not properly clean apartments before letting new tenants move in. New management was supposed to make things better, but they are even less accommodating to students. Only thing I have anything positive to say about is maintenance.