University Village at 2505, raleigh-nc

Apartment management’s logic is non existent. They tell us fairly last minute that they are changing our locks and we have to exchange keys. Second, in their emails they said they would all be done in one day. Then they say you can only exchange keys during office hours, so if you work, have class, or have any sort of life you are screwed and cannot get your key, and to top it all off you cannot pick up keys for your roommates. So, if everyone works, good luck getting into your apartment. Then when I came to pick up my key, they say they actually do not know if all units will be completed today despite their email saying otherwise. Mine had not been done yet. I had to leave and wouldn’t be back until after hours, bc you know I HAVE A JOB. So basically whatever i decided to do I would be screwed cause I don’t know what type of lock I would be coming back to. None of my roommates were able to come at all to get their key, so there was absolutely no way to get into the apartment. I am literally taking a gamble on if I can get into my apartment based on what key i decide to keep. And all they could say is “I don’t know what you should do.” Not mad at the front desk people, they just work there and don’t make the rules but oh my gosh never stay here cause this is a nightmare.

Do yourself a favor and NEVER LIVE HERE!!! Terribly ran company that charges you way more than it’s worth. The pool is never clean. There are roaches everywhere and they will crawl in your rooms and bathroom. If you do make the mistake of living here, make sure you document everything! The moment you open your door for the very first time you need to record how dirty and damaged the apartment is because most the time the rooms are filthy, and the common area has ripped “furnished” couches that looks like it was picked up from a dumpster. The floors in many apartments have gaps of missing wood that looks terrible and they will do absolutely nothing to fix it. Living here was a complete nightmare. The staff is rude, they close the office early most days, and will have something smart to say when you complain about living in terrible conditions instead of just collecting your feedback. Your rent cost will include the price for the gate because it’s a “gated community” and the gate NEVER WORKS! It is normally wide open and many cars have been broken into over the past 3 years. Just last year there were 40 cars broken into! IN ONE NIGHT! What did UV2505 do? Absolutely nothing! The gates were still wide open and even the local police thought it was completely UV’s fault. Do not waste your money here! You can find a nicer apartment closer to campus in a nicer area for the same price! @UV2505 DO BETTER!!

For the past three years, I have repeatedly requested that my son’s apartment be painted and that the ceiling be repaired. Multiple water leaks from the apartment above have left numerous stains on the ceiling, yet no permanent repairs or repainting have been completed. The carpets have also never been professionally cleaned, despite years of occupancy. Preventive maintenance seems to be a completely foreign concept here. Instead of addressing long-standing maintenance issues inside residents’ apartments, management appears to focus on superficial improvements. Recently, the hallways were cleaned, which gives a good first impression to prospective tenants, but it does nothing to address the ongoing problems experienced by current residents. Residents deserve more than cosmetic efforts designed to attract new tenants. Basic maintenance, timely repairs, and routine upkeep should be standard practice, not something tenants have to request repeatedly for years. I respectfully ask that these issues be addressed promptly and that management implement a consistent preventive maintenance program for all residents.

Update: at least 15 total unsolicited intrusions. You get the point at this point. And I came home to my apartment door unlocked and wide open, all the doors open, all the lights on. Apparently they unlocked it and left it wide open for hours while I was gone so that absolute strangers could access my apartment. Now I have to make sure nothing was stolen. Update: 10 total intrusions. 4 days interrupted my sleep. 5 hrs of sleep lost. I wouldn’t recommend living here if you have any sense of privacy. They have been in my unit 7 times, four times in one day, to “check out” an empty room. At least the girls rang the door bell. The guys just let themselves in if you don’t immediately open the door. I have never woken up to a random guy in my living room (at least 3 times) since I started living here. To make matters worse, after the 3rd intrusion of the day where I couldn’t even get dressed because they kept showing up or letting themselves in, I asked the shorter guy, “do you have the key or not?” He got extremely angry and agressive and not yelled but threatened “We’re gonna in here as many times as we want today and tomorrow. I know you got a problem with us comin in here. But we’re gonna trash out that room. We’ll drill out the lock. We gonna come in here as many times as we want. Don’t care what your problem is” So come live at Univ 2505. Not only do you get people letting themselves into your unit 4 times a day, you get angry aggressive guys threatening you while you’re trying to get dressed. I agree with previous reviewers. They also lied to me about the renew rate. Said $909 is the lowest rate but as soon as they get you on the line for $909 turn around and offer $799 and say “it’s just what the computer decides the rate is that day.” Funny when you’re offering in advance. Make it 5 times a day. 8 intrusions total. Oh the aggressive guy is back. Yay. At least he brought the 2 nice guys with him.

I honestly would not recommend living at UV2505. My experience has been really frustrating overall. The staff is unorganized, unfriendly, and often unsure about basic policies. Every time I ask a question, I get a different answer depending on who I talk to, which makes everything confusing and stressful. There’s a clear lack of organization, and it feels like no one is really on the same page. The people working in the clubhouse seem uninterested in helping residents. Overall, it doesn’t seem like the staff and people in charge truly care about residents’ concerns. When issues come up, they are not taken seriously or handled effectively. Another major issue is safety. There was an incident where over 20 cars had their windows smashed and were broken into, which was really concerning. We also had a serious issue in our apartment where we heard noises in the ceiling for months and reported it, but nothing was done. Eventually, a squirrel actually fell through the ceiling and ran around our apartment. This was clearly a safety hazard, and it was very upsetting. No one in the office offered reassurance that it wouldn’t happen again. On top of that, they weren’t even the ones who removed the squirrel; we had to remove it ourselves because they said they didn't know what they could do about it. We’ve also been dealing with a roach infestation, which has only added to the frustration and concern about living conditions. Another thing is that the gate to the property is constantly broken. To make matters worse, the management has been dishonest about rent pricing. They posted that the rent would be $900, claiming it was the lowest it could go, and encouraged people to resign. Two months later, the rent decreased to $800, but they refused to do anything for the residents who were misled. A positive thing I can say is that the maintenance staff has been kind and helpful. Another positive is all of the amenities, especially the pool and the gym. Unfortunately, that doesn’t make up for the overall experience. Overall, I’ve found this place to be disorganized, unhelpful, dishonest, and disappointing.