University Apartments at Ettrick, petersburg-va

These apartments need major updates. The grounds around the building appear to be kept up, but that's definitely not indicitive of what's inside. The parking lots could be repaved and repainted. There are busted screens, rust, paint issues, and who knows what else in the buildings themselves. The flooring appears to be fairly new; however, that's about it. For this to be a university-associated apartment complex, it leaves a lot to be desired. This is an even poorer reprensentation of VSU. I truly hope funds are allocated to improve this complex. If VSU simply has a contract with whoever owns this complex, they need to re-evaluate.

Terrible experience overall. Would not recommend to even my worst enemy. There were mice, roaches, and every other bug imaginable. When my lease began I entered the apartment and there were light fixtures hanging, a hole where the toilet was supposed to go. Not to mention the toilet was in the TUB!!!! The power to my specific room was out for the first two weeks because they messed up the wiring and informed that if we used the living room light my light fuse would go out. The electricity bill was a scam, so if you enjoy central air this is not the place to run it. The maintenance employees were the only thing enjoyable about this place. That’s why I gave it one star. If you live here and want your stuff completed in a timely manner call corporate.

Ettrick is a whoole SCAM! The only reason why they have 4.5 stars is because they tell their residents to give them a good rating and bribe them with snacks and little gifts. In REALITY, Ettrick is extremely dirty! MOLD EVERYWHERE especially in the bathroom. No matter how much I scrub this bathroom yall... it doesn't work. Mold in the bathroom, mold in the LIGHT of the bathroom look at the pictures! This Is AFTER they called themselves "cleaning." When I MOVED IN this place was filthy but I have emailed them. I asked them if they could they would either WAX the floors or REPLACE them because mopping does not work, I have tried! I told them that. The first time I asked, they told me they usually wax the floors in the summertime, cool! So the last time I asked them about the floors they told me they couldn't wax the floors and that they do not clean occupied apartments 🤔....but y'all just said...okay whatever. Why literally weeks later some cleaning people come knocking on my door (without notifying me) saying they're there to clean the rooms and the mop the floors....but I clearly said mopping doesn't work. So they basically came to push dirt around...okay. Don't get me started on the maintenance guys, they come in literally WHENEVER. If you like to walk around comfortably in your home, don't be surprised when you hear that knock on the door followed by "MAINTENANCE!" like okaaaay no email? No text? No type of notification? Yeah thats Ettrick...unprofessional. I asked them before to let me know when people are coming in my apartment and they let me know ONCE after that then continued to do what they want. Bet. I have the proof below. I know people that had to completely move out of their apartments because of mold and uncleanliness. Recently my friend and her suite mate found mold on their shoes and clothes just from leaving their stuff in their rooms for the summer (summer storage). Most, if not all of the good reviews left up here is because they tell their residents to leave them and bribe them with chips....😑

I love updated apartment styles, ive had no issues with my roommate and only had to put in a couple work orders. The staff is very polite and friendly, and the maintenance team is very respectful to our personal spaces. Other than a couple lousy tenants this apartment complex is great!

It’s exciting to have your first place and move into adulthood but, the only major negative thing I have about Ettrick apartments is that some of the workers are unprofessional. I believe that some professional development is needed and reorganization of their system when it comes to employees. I believe that they need to work on communication (being they are there to help residents). I would advise improvement on their email system notifying residents that people are coming into their apartment a day ahead of time. I had this happen several times, with someone bargaining into my apartment (even with adding a home alarm system and having the safety stand on my door). As a female without notification from her apartment complex that someone was coming 8am what would instantly come to your mind that’s happening? I called the office to confirm and they expressed that no one was in the office to confirm if someone was coming to do work, they asked me to give them my name and apartment number and they would call me back. How is that they do not know who they sent to my apartment and gave a key to (outside cleaning services); no documentation once so ever and without masks on. Not once did I receive a call back confirming their presence in my home. As an employee or worker if you knock on a door you A) wait for someone to open the door B) you call or email notifying your resident C) You leave and come back later at a more convenient time. None of these options happened for me. It was very alarming and shocking, imagine if it was your daughter or even you who experienced such a fright straight from their sleep(I thought it was an intrusion on my home by a non employee). Without notification from the office that says they want nothing but my safety but, does not notify me of simple things as someone is coming. To fix this issue I suggest professional development because to pay the amount of money that was paid I expect quality service and communication from this company.