University Crossing Student Apartments, columbus-ga

I previously put a review of every problem since I moved in, including my room being absolutely disgusting the day I moved in. After that whole review, the new management called me to offer $20 credit to remove the review since half of my review was before she got there, and she was new and needed time to get everything right. She proceeded to have an attitude when I said no because $20 was not enough since I went over a week without hot water. Here is an updated review of issues since new management, as of January 2026: 1. Our hot water heater went out for an entire week, and when management finally came to fix it, all they had to do was "reset it," in which it broke for another half week, and they did the same thing. I talked management to see about getting compensation, and they said no. I left a long review, and she called back to offer $20 credit to get it removed, and when I told her no because I went over a week without hot water and it wasn’t enough, she proceeded to say I was wrong and caught an attitude. 2. The grass is extremely overgrown, and the fire hydrant is completely blocked, and it has been non-stop leaking into the parking spaces since before I moved in back in June 2025. 3. One of the maintenance rooms in my breezeway has an alarm that has been going off for 2 or 3 months now. It is not a problem when you have some noise going, but when you are trying to sleep or it is quiet, you can constantly hear it. The door was unlocked and opened for the longest, and their solution was to lock it and close the door, but you can still hear the alarm no matter what. 4. Our AC has been out since February 20th, 2026, and no one has come to fix it yet. This would not have been a problem if it was still cold, but it has been heating up for a while, and I cannot even stay in my own apartment with the heat. They claim that it needed a part and they share one maintenance worker between University Crossing and The Hill Apartments, but being without air conditioning for 59 days is beyond ridiculous. I have already turned in my letter for my lease termination because I refuse to continuously pay for a place I cannot stay at anymore without constant issues. These apartments, no matter how many times they change management, are horrible and they will come up with any excuse to try to make themselves look good. It’s code violation after code violation here. Google doesn’t allow me to put a video of the alarm, only photos.

Tonya was super nice! She was very helpful with me and my daughter explaining how student housing works! University Crossing staff alone were welcoming! Vee did our tour and she was a 10/10. We would definitely be leasing here for her fall semester at CSU.

I recently toured a unit at University Crossing in Columbus, GA, and I was genuinely impressed. The management team was very welcoming, professional, and took the time to answer all of my questions without rushing me. They explained the leasing process clearly and made the whole tour feel comfortable and stress-free.The unit itself was clean, spacious, and well laid out. I liked that the apartments come furnished, which is a huge plus, especially for students or anyone wanting an easy move in. The community seemed well maintained, and the location is super convenient close to campus, shopping, and food.Overall, my tour experience left a really positive impression. The management alone made University Crossing stand out, and it definitely feels like a place where residents are valued.

I am writing to formally raise a serious concern regarding the unacceptable condition of the unit my younger sister was assigned at your property. She was scheduled to move in on August 5th, 2025, and had already paid her deposit and signed the lease prior to move-in. However, upon arrival, we discovered the unit was completely unfit and unsafe, and unlivable. The apartment has visible mold, a very extreme roach infestation, stained and dirty carpets, physical damage throughout, and leftover belongings from previous tenants. Most concerning, it is clear that no cleaning or preparation was done prior to move-in and he unit was left completely untouched, with no effort made to make it suitable for a new resident. We were misled and told that the unit would be ready. This is not the unit or condition that was shown to us during our tour. What we were promised and what we received are entirely different. The state of this apartment is not only misleading, it is a violation of Fair Housing and due to the hazardous living conditions and lack of proper treatment by your staff. When we addressed our concerns with the on-site team, they were dismissive and refused to provide any meaningful resolution, alternative unit, or refund. My sister has suffered panic attacks due to this experience in fear of her living condition. This lack of accountability is completely unacceptable, especially for student housing involving young tenants. It takes months for a roach infestation to go away as they lay eggs and were throughout the entire apartment! We are requesting **immediate action** on the following: 1. A direct conversation with a senior manager or VP and property manager. 2. Immediate termination of the lease without penalty** and a full refund of all monies paid (deposit and any rent). 3. Alternatively, the assignment of a new, move-in-ready, fully inspected unit that reflects what was presented during the tour and meets basic health and safety standards. If this matter is not resolved promptly and appropriately, we will proceed with filing formal complaints with HUD and Fair Housing and will explore all available legal avenues. This situation is urgent, and we expect to be contacted today regarding a resolution.

As other reviewers have stated, the apartments come filthy, moldy, and with a pest problem; my roommate and I are tough, so that we tried to handle on our own. But generally, staff is unhelpful, nobody seems to know anything (ran by extremely young people with no concept of professionalism) and recently, maintenance came in and cut power to our fridge without telling us, so all of our food spoiled, and then they tell us they are not liable and tried to fight with us over compensation after they proposed it themselves. These apartments may seem like a good deal, but what you won’t pay for in rent, you’ll pay more in damages and trying to fix issues that come with the complex as a whole.