Lovely double ensuite bedroom in Santo Ildefonso, porto

Our 3rd floor apartment was really splendid. Immaculately clean, warm and with a good city aspect. Everything worked though a pity the coffee machine was broken and found in a cupboard! Otherwise no complaints at all, and thanks to Nuno, the proprietor.

Very bad experience: -There is essentially no water pressure. -It's quite dirty and run down -The beds are hard as rock -There are no fire alarms and no alternative exits I went to talk to the company about these issues and they fully admit knowing about them. They clearly state that the owners have been told about the water pressure but it's not mandatory to have an extra pump in a 3-story building. They basically indicate they try to maximize profit without investing in this building, and "there's nothing they can do about it". They also literally said that "luxury apartments" should only be seen as a name, not a description... The lack of smoke alarms bothered me most. We've seen a fire in the street nearby and how quickly that spreads in these old homes. The only way out here is through a narrow hallway 3 floors down, and if a fire happened here you basically die in your sleep of smoke inhalation. A risk that could be avoided with a €30 smoke detector, but no, "It's not mandatory..."

Wonderful apartment easily fit 4 guys. Couch pulls out into a bed as well. Tv and kitchen, great shower. Office of owners is next door so readily available. Tons of food and cafes around and a 20 min walk to the boardwalk of Duoro River. Would stay again!

The location is not so good

Upon arrival, we discovered the apartment's air conditioning wasn't working. We called the provided number and were told it was the apartment we'd booked and that we just had to make do. Obviously, we hadn't booked an apartment without air conditioning, as that would have been a hellish vacation. They didn't offer us the option to change apartments until we threatened to file a complaint (but not before offering us a different apartment for more money, designed for four people, even though there were only two of us). The new apartment had a yellow shower tray, the dish sponge was quite worn, and the air conditioning was incredibly noisy for how little it cooled. The apartment was extremely noisy; we could hear every footstep from the upstairs neighbor and everyone coming up the stairs. It didn't seem very secure, and the front door didn't inspire confidence. There was a coffee maker, but the capsules weren't provided. The table was chipped all over, and the wall looked like a murder scene had been committed.