Room for 2 persons, krakow

Stayed 9 nights. Great location, close to train, tram, convenient stores, restaurants, and city center. I normally stay at hotels like Marriott, but this was a nice change - smaller, more intimate, less people, but will all the same conveniences. Room was quiet and comfortable. Staff is amazing - helped with all my questions / asks (arranging private transportation, in room massage, and breakfast to go at 3:30am!). Superb breakfast - hot and cold items, with some change every morning. AC is centrally controlled, but no issue. You can ask front staff to adjust temperature and they provided a fan for good measure. 100% recommend. I would stay here again. Thank you for making my visit wonderful!!

A really wonderful place to stay in Krakow! The location is perfect for exploring this beautiful city and the apartment itself is exceptionally clean and comfortable. We loved the breakfast, which offered a great selection of choices to start the day. What truly made our stay memorable was the team! The staff were absolutely lovely, incredibly attentive and went above and beyond to be helpful. I highly recommend this apartment to anyone visiting Krakow!

We had a spectacular time in Krakow and at the Portal House Apartments Hotel. Our room had a great view of the street and we were able to sleep well, despite being on a block with several pubs nearby. The morning breakfast was the absolute best of any of the hotels we stayed at on our Euro trip, especially the eggs, juice and vegetable and cheese options. The kitchen staff and front desk were so kind and helpful when we needed a cab for the airport. Only negatives were the slippery shower floor and the stairs to get in and to go up or down from the lift. Somebody who has difficulty walking would find this very difficult especially with luggage.

We stayed at Portal Apartments for five nights in a Superior Room (Room 10), and overall had a very pleasant experience. The space is impressively large, with high-quality finishes that give it a comfortable yet refined feel. The window view overlooking the spire of St. Mary's Basilica is a lovely touch, especially in the morning and evening. The location is excellent—just a short five-minute walk to the Main Square, with nearly 24-hour convenience stores right around the corner and plenty of restaurants within easy reach. It made exploring Kraków incredibly convenient. Breakfast was also a highlight, offering a good variety and a satisfying start to each day. That said, there are a couple of practical considerations worth noting. The room layout may be a bit tight for larger groups. Although it’s listed as accommodating up to five people, the sleeping setup (one twin and one double bed) felt best suited for three guests rather than a full group. The bathroom, while clean and functional, could be improved. The all-in-one wash product is convenient but somewhat limiting, especially for longer stays. Additionally, the bathtub is quite high, which may pose a challenge for seniors or anyone with mobility concerns—it requires extra care when stepping in and out. Overall, a stylish and well-located stay with a few small areas that could be enhanced for comfort and accessibility.

We had a very good stay overall, and I feel that a 4-star review is fair. The apartment itself is fantastic — spotless, clean, comfortable, and very pleasant. The property is clearly well maintained. Our only issue involved check-in and the laundry service. The original employee made promises about the laundry that unfortunately were not fulfilled, which created a frustrating situation. At one point we were offered our clothes back, but one load was still wet and another had not been washed, so we couldn’t accept them like that. Hopefully the earlier issues were simply a matter of miscommunication or training, as the property itself and the rest of the staff clearly care about providing a good experience. That said, the employee who later stepped in, Wojtek, was excellent. None of the earlier issues were his fault, but he worked hard to help fix the situation and improve our experience, which we truly appreciated. To be fair, the original employee also offered to prepare a takeaway breakfast for us since we were leaving before normal breakfast hours, which was a thoughtful gesture. Because of the earlier issues I can’t quite give five stars, but the apartment itself is wonderful and the staff did make an effort to help. Without those initial problems, this would easily have been a 5-star stay. We look forward to returning to Kraków in the future and would gladly stay here again. Hopefully next time we’ll have the chance to give them a five-star review.