Rue des Guipons, villejuif

⭐⭐⭐⭐⭐ I would like to express my heartfelt appreciation to Houria and Joel for their exceptional support and kindness! We recently had a plumbing issue in our apartment, and I was genuinely amazed by how quickly Houria handled everything. I never expected such a fast response! She took full responsibility, followed up on every detail, and made sure the issue was resolved as quickly as possible. She treated the situation as if it were her own home, which really impressed us. Houria is always incredibly kind, professional, approachable, and helpful. Whenever we need anything, she is always there to support us. A special thanks to Joel at reception as well! He is always friendly, welcoming, and ready to help whenever needed. It’s rare to find people who genuinely care so much about residents. We truly appreciate their dedication and the effort they put into making our living experience comfortable and stress-free. A big thank you to Houria and Joel! We are really lucky to have you both! Highly recommended! ⭐

Check in was frustrating. Booking.com didn’t transmit all the information and the office staff is supremely inflexible, but that’s all of Paris I guess. The accommodations were OK. No air conditioning and I got mosquito bites every one of my 4 night stay. Best to not use any of the provided toiletries and bring your own. Negatives out of the way, I liked their breakfast spread and quiet location. Easy walk from the underground metro and lots of suburban shops. I was in town for business during busy tourist season and prices were reasonable so I won’t be unreasonable with my review.

This is my second review of Twenty Campus Villejuif Croizat. I am writing again because I want current and future residents to be aware of what I have experienced while living here. The residence manager, reacts very strongly whenever residents raise complaints or question unresolved issues. In my experience, her communication has often felt aggressive, controlling, and disrespectful. She thinks herself as the owner of the budiling and treating people like this. Rather than listening calmly and helping to resolve problems, I felt that she behaved as though residents were not allowed to challenge the management. Her behaviour in the WhatsApp groups felt authoritarian to me. I was removed from two residence-related WhatsApp groups after raising concerns about the internet, drainage, maintenance, and other unresolved issues. Even I was also removed after sharing a genuine event opportunity that could have benefited students living in the residence after I raised a complaint last time. She or her colleagues will respond something for this review. Then they will make us not to live peacefully in this residence or they will try to blame us. I felt that I was being targeted and excluded because I had complained. Residents should not be punished, silenced, or removed from communication groups simply for raising legitimate concerns. Several issues in my apartment are still unresolved, including the bathroom drainage problem, the unreliable internet, and my bathroom door locking issue. Instead of receiving solutions, clear timelines, or proper follow-up, I have repeatedly felt blamed for speaking up. I have also spoken with other current and former residents who told me that they felt uncomfortable or afraid to raise complaints because of how the Houria might react. All I heard from the residents who is living here for more than three years, everyone have concerns for the action of this management for last two years after arrival of this manager Houria. I am sharing a screenshot to support my experience, and I have retained the complete conversations and complaint records. This review reflects my personal experience, and I hope the senior management of Twenty Campus investigates how residents are being treated at this residence. Management incapability becomes a personal issue to me. Disrespectful actions are taken for raising complaints by the Manager

I had an amazing experience securing my studio at Twenty Campus Ambroise Croizat, all thanks to Nora! From the very beginning of the application process, she was incredibly helpful, professional, and patient. She answered all of my questions and guided me through the lease details with so much care, making the entire process smooth and stress-free. If you are looking for an accommodation, you are in great hands with her. Thank you so much, Nora, for your outstanding support!

I chose Twenty Campus Villejuif Croizat after months of comparing residences and my friends suggestions. I paid the deposit, administration fees, moving costs, and relocated all my belongings because I believed the services advertised would support my work and studies. Unfortunately, my experience has been extremely disappointing. From my first day, my apartment had several unresolved issues, including the entrance door lock, bathroom door, bathroom light, drainage, kitchen cupboard, table, and other maintenance problems. Although some repairs were carried out, several issues remained unresolved despite repeated follow-ups. The biggest issue has been the internet. Internet is included in the rent, yet from the day I moved in it was unstable. My Teams meetings froze, client calls disconnected, and video meetings constantly lagged. During a final-round job interview, the connection became so poor that the interviewer ended the interview. As someone who works remotely, this had a serious impact on my professional life. I was initially told the internet would be fixed within two weeks. Later, I was informed that the issue had already existed for 10 months before I moved in. I contacted the provider as requested said by Joel and Houria., but the provider explained that the residence needs to upgrade the equipment. They are using a device of 100 people for more than 300 people. I felt I was constantly being redirected between the residence and the provider while the problem continued. My request for reimbursement so I could arrange my own internet connection was refused. Even more disappointing than the technical issues was the way they were handled. Throughout my experience, I found the management's communication dismissive and unprofessional. Whenever I raised genuine concerns about services I had paid for, I felt my concerns were treated as an inconvenience rather than something to be resolved. Instead of focusing on solutions, Houria was repeatedly told that I could leave the residence. Moving house after one month is not a realistic solution after paying deposits, administration fees, moving expenses, and relocating everything. I was also contacted after posting an earlier Google review and was asked to remove or temporarily update it while waiting for the issues to be resolved. Trusting those assurances, I removed my review. Unfortunately, the problems continued. The most disappointing part of my experience was the lack of a transparent way for residents to raise concerns. The WhatsApp community is managed by residence. I personally saw messages discussing recurring internet problems disappear. I also saw another resident suggest submitting a collective complaint because internet service is included in our contract, and those messages also disappeared. After I continued raising concerns, I was removed from the WhatsApp community by houria. This left me feeling that residents had no genuine platform to openly discuss recurring issues affecting the residence. Constructive criticism should be welcomed, not discouraged. Residents should be able to raise genuine concerns about services they pay for without feeling ignored, excluded, or treated badly. This review is not about the building itself. The location is good, and I met many wonderful residents here. My criticism is about the way recurring issues were managed, the communication from management, and the lack of transparency when residents tried to raise legitimate concerns. If you rely on stable internet for work or studies, or expect prompt maintenance and open communication, I strongly recommend asking detailed questions before signing your lease. Everything written here reflects my personal experience and is supported by dated WhatsApp conversations, emails, maintenance requests, photographs, and other documentation that I have retained. During our conversations, my PLS apartment was repeatedly mentioned why dont work for service issues. Paying around €700 per month should not mean accepting lower service standards.