Room in 8 Av. Marcel Cachin, 69200 Vénissieux, France, venissieux

An agency to avoid. A particularly disappointing experience, marked by a lack of professionalism, organization, and above all, respect that is difficult to accept, especially when dealing with elderly and vulnerable individuals. My 88-year-old grandmother had to perform two personal hygiene tasks herself, as no one came to her home. Despite our calls, the agency didn't answer the phone, and we received no response from them. The behavior of the manager, Maeva, was also particularly shocking. She explicitly insulted my grandmother on the phone. She was also extremely disrespectful to my mother when she called to inform her of my grandfather's death. Such an attitude is simply unacceptable in this situation. Furthermore, the agency's organization seems completely nonexistent. For my grandmother alone, more than twenty different caregivers have already come to her home, and the agency can send even more. Some caregivers come from the south of Lyon to work in the north, and vice versa, sometimes even during the same time slots. This constant rotation is particularly unsettling for an elderly person who needs routine and stability. Even more worrying, some caregivers arrived despite clearly being in situations that prevented them from properly providing services: they were ill, pregnant, or had a cast on a limb, even though they were supposed to be assisting a nearly 90-year-old with personal hygiene. The problem isn't limited to their condition: on numerous occasions, my grandmother herself had to help the caregivers with personal hygiene, even though she was the one who was supposed to be receiving that assistance. This is a completely absurd and particularly worrying situation for someone her age. Furthermore, some services included in the contract are refused by the employees or simply neglected, particularly housekeeping and personal hygiene. When an agency works with elderly and vulnerable individuals, respect, reliability, hygiene, safety, and a minimum level of organization should be absolute priorities. Unfortunately, this is absolutely not what we observed. I could list many other problems we encountered, but I will stop there. I strongly advise against using this agency, especially if you are looking for serious and reliable support for an elderly person.

A professional, caring, and attentive team. ❤️ The work of a home care aide requires a great deal of patience, respect, and kindness towards the people we support and their families. The entire team puts their heart and soul into providing high-quality in-home care every day. Thank you to ASSAD for its commitment to the elderly and vulnerable. As a home care aide at ASSAD, I would like to respond to your comment regarding Maëva, our manager. I find it regrettable to make such accusations about her professionalism and integrity without knowing the work she does daily. Having worked with her, I can assure you that she is present, dedicated, and does her utmost to ensure the smooth running of our services and to meet the needs of those we support. A missed appointment or a disagreement can happen, but this does not justify questioning someone's honesty or professionalism. It's always best to verify the facts before drawing conclusions, and especially before accusing someone of "bad faith." Your experience may differ from ours, but a personal opinion shouldn't become a sweeping accusation against a professional who works diligently and with dedication every day with the elderly. With all due respect, I think it would be fairer to stick to the facts rather than making such harsh judgments about someone whose daily work you don't know. I wish Maëva and the entire team continued success in their work, with the same commitment and compassion. ❤️

⭐⭐⭐⭐⭐ I want to sincerely thank all the caregivers at ASAD for their kindness and excellent care of my brother. All the caregivers are exceptional, very kind, patient, respectful, and compassionate. They are true angels in the way they care for my brother. They treat him with such gentleness, respect, and kindness, and this touches us deeply as a family. A big thank you also to Maeva, the manager, for her kindness, attentiveness, availability, and professionalism. Thank you to all the caregivers and to Maeva for everything you do for my brother. We are sincerely grateful. ❤️

Excellent company! The manager, Maëva, is fantastic. A big thank you to Afaf and Louiza; they took great care of my aunt, were professional, and always attentive. Best of luck!

Hello, I would like to thank the entire Assad team, especially Maeva, because she is a super nice person. She sent someone who took very good care of our Grandma ❤️, as well as her whole team, particularly Louisa and Afaf.