Room in 9 Rue de l'Intendant le Nain, 86000 Poitiers, France, poitiers

The place is so expensive, and when you decide to get out you will be charged 200 Euros, they say it will be used to clean the carpet and whatever else they find as excuse to steal.

My son stayed at this establishment for three years during his studies. It's close to the train station and 10 minutes from the city center. Despite the building's somewhat dated appearance, we were satisfied with it for the duration of our son's studies. Be warned, the move-out inspection is a way to squeeze even more money out of you—€150 in my case, for minor things like dry cleaning (duvet and pillow), having to buy a new shower curtain, etc. It's a bit much for a poorly ventilated place that's a real energy sieve (cold in winter with the electric heating you have to pay for) and in summer (scorching hot). In short, avoid it if you can.

I absolutely do not recommend this place. The staff is rude and not very helpful when you have a problem. The residence is located quite far from the city center, and the neighborhood can be dangerous at night. Regarding the security deposit, the refund procedure is unclear and complicated, and some deductions are unjustified. Furthermore, I sometimes experienced attitudes that I perceived as disrespectful or potentially discriminatory, which were explained away as the workings of the "French system."

The accommodation is a bit dated but functional. The residence has a gym and a breakfast room. There's a small bathroom with a toilet. The kitchenette includes two cupboards with dishes for two people, a small refrigerator, a microwave, and a kettle. Bring your own dish soap, sponge, and dish towel. The sleeping area is adequate with a wardrobe, a desk, and a TV. As for noise, I wasn't bothered too much, as my room faced the street. The reason for my low rating is the reception outside of opening hours. I wasn't given the correct procedure, and the emergency number wasn't working. I was forced to take a room at the Ibis hotel next door. The student residence offered me either free parking or free breakfast for one person for a week as compensation. I refused and requested a refund for the room at the Ibis. I was indeed reimbursed for one night at the hotel, but not for the Ibis. The refund was for one night at the residence. So disappointed by this gesture, especially since I was stuck for over an hour with a child.

I had a very disappointing experience at this residence. During the check-out inspection, the person in charge withheld €19 for a "quick cleaning" due to dust, even though this does not constitute damage and does not justify any deduction from the security deposit according to the law. What is even more shocking is that this deduction seems to have been made solely to extend the legal deadline for the return of the security deposit to two months, whereas it should be a maximum of one month in the absence of damage. I strongly advise against staying at this residence: the practices surrounding the return of the security deposit are abusive and border on fraud. It is regrettable to have to remind a manager, who is supposed to know the regulations, of basic legal principles.