Rue de Saintonge, paris

Nice hotel in a great part of Paris. Rooms are small! Staff is great. Hotel breakfasts is absolutely delicious. Area is pretty quiet and well located for exploring Paris.

This is a cute hotel in a very walkable location, and the staff was friendly and welcoming. The main downside was the noise. The walls are extremely thin, so you can hear pretty much everything happening on the floor. The doors to the rooms are also tricky to open, so every night when our neighbor came back, the struggle with their door sounded like someone was trying to break into our room! Other than the noise, the location was convenient, the hotel was charming, and the staff was very nice.

The hotel is very well located if you want to stay in the Marais. However, pay close attention to the room you book. I reserved a room that was supposedly for two people, but it was extremely small. Only one person could open a suitcase at a time. In practice, it felt like a room designed only for sleeping, unless you’re traveling with a backpack or a very small suitcase. I also felt that the reception staff could have been more helpful with luggage assistance at the entrance.

Our stay was wonderful, and a huge part of that was the front desk gentleman who worked during the day on May 31 and June 1. From the moment we arrived, he went above and beyond to make our family feel welcome. He even allowed us to see the room before booking to make sure it would comfortably fit us and our baby, and when we arrived, the pack-and-play was already set up and ready to go. Every time we walked through the doors, he greeted us warmly and always took a moment to try to make our baby laugh. We also enjoyed chatting with him about Paris and his travels, which made the experience feel personal and genuine. His kindness, professionalism, and attention to detail made us feel truly valued as guests. We loved the hotel overall, but he was undoubtedly the biggest reason our stay was so memorable.

I booked this hotel via the Qantas website. Months in advance. After researching the hotel some more, I saw reviews indicating mould, and poorly maintained rooms. As it will be my first visit to Paris, I felt concerned that it may spoil my trip to the city of love so cancelled my reservation. After speaking with Qantas staff, they tried to contact the hotel to request a refund on multiple occasions. This was 2 months out from our scheduled stay so plenty of time for them to have other guests book. This request was declined. Very disappointing Saintonge. Such a shame you were unable to be helpful. A very unfair, greedy position to take. Au revoir.