1 chambre à Beaugrenelle, paris

I shifted here in september, i have had absolutely no support from the staff, they’re either not present on the site, or just dismiss everything that you have to say. They are least bothered, dont answer their email, dont pick up the phone and have even stopped replying on whatsapp. I had issues with checkin details, the bathroom door was stuck when i moved in, they got it fixed after me reaching out every single day for two weeks (via all mediums- whatsapp, gmail, and the phone), the level of followup that is required is a horror to be honest. I have messaging and mailing them enquiring about the heating 7th october, its 23rd october today, initially the receptionist just kept on telling me that “she didnt know” , we were later informed via posters that the heating had been turned on, however, the radiator in the bathroom is so cold that i can touch it and hold it with my bare hands, my room is cold, and its five degrees outside. I even raised a technical support request because i was really cold, but as expected, i have not received a response. All students are struggling with the temperature because the heating of the building is not working. I urge yugo to keep customer centric staff that i would like to solve problems of people instead of simply showing indifference, and to also turn on the heating because the heating was supposed to be included in the rent and at the moment its not even on when its five degrees outside. Quite disappointed, do not recommend , would appreciate support instantly.

Extremely disappointing experience! I strongly advise anyone considering Yugo Beaugrenelle to think twice before booking. (Especially the high rent is not with it for what you get) The building may look modern, new and attractive in the pictures, but unfortunately, the reality of living here is completely different. Since moving in, I have experienced a shocking number of issues, many of which affect the entire residence. 1. Heating and room temperature: My room is constantly cold, with temperatures dropping below 19°C. Despite repeatedly reporting the issue, no satisfactory solution has been provided. 2. Elevator problems: For several days, the elevator made extremely unpleasant noises and repeatedly beeped before eventually breaking down completely. This is particularly concerning in a newly opened building. 3. Poor maintenance: The lighting in our hallway has not been working for a frew days. These are basic safety and maintenance issues that should be addressed immediately. 4. Laundry facilities: I paid for a drying cycle, only to find my clothes still wet afterwards. This problem has been reported since September by November still nothing has changed. By now even more dryers have broken down - to note there are only 3. The washing machines also frequently leave clothes without a properly fresh or clean smell but you are not allowed to add your own washing powder. 5. Waste management: The garbage room has been overflowing with rubbish, leaving residents with practically no space to dispose of their waste. Yet, instead of addressing the problem by providing an extra bin or get the garbage picked up more often, management sent residents an email threatening a €240 fine for leaving rubbish outside the bins. How exactly are residents supposed to comply with these rules when there is simply no space available? 6. Package deliveries: The reception is frequently unattended even during their office hours making it extremely difficult to receive packages. Delivery drivers often cannot complete deliveries because there is nobody at reception to accept them. For a student residence of this size, reliable parcel reception should be a basic service, not a constant inconvenience. 7. Rooftop terrace – advertised but inaccessible: One of the most misleading aspects is the rooftop terrace, which is prominently advertised on Yugo’s website as a feature of the residence. However, the terrace is locked, and residents are explicitly prohibited from using it. If a facility is not available to residents, it should not be used as a selling point on the website. 8. Customer service and management: Perhaps the most frustrating aspect is the way these issues are handled. Complaints are repeatedly raised, yet problems remain unresolved for far too long or even not at all. What makes this especially frustrating is that many of these problems affect all residents, not just me. For a residence marketed as modern and premium, the lack of proper maintenance and management is unacceptable. My advice to future residents: Don’t be fooled by the new building, attractive appearance or advertised amenities. Basic fa

Marlene Pembele from Yugo France has been an absolute blessing in helping us navigate the sometimes daunting process of finding an apartment in Paris. Her solution-oriented mindset and genuinely client-focused approach made all the difference. Marlene's communication was always clear, thoughtful, and reassuring, setting expectations that she gracefully met at every step. Thank you, Marlene—your dedication truly shines. Keep up the wonderful work! With gratitude, Dago T. Marlene Pembele from Yugo France has been an absolute blessing in helping us navigate the daunting process of finding an apartment in Paris. Her solution-oriented mindset and genuinely client-focused approach made all the difference. Marlene’s communication was always clear, thoughtful, and reassuring, setting expectations that she met with grace every step of the way. Thank you, Marlene—your dedication truly shines. Keep up the wonderful work! With gratitude, Dago

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